Forum Discussion

5 years ago

Solved

Things are taking a little longer than usual to load up. Hang tight while we try

"Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem" - I get that message when trying to download a game in EA Desktop (I'm on a PC). I never get th...

bug

mac

Oden0884
4 years ago
What helped me was performing a "clear cache": https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
From the EA Desktop app
Select the three dashes in the far-left corner of EA Desktop.
Scroll to Help.
Click App recovery.
Select Clear cache.

NessDanlen

3 years ago

I figured out that the EA Background Service crashes and when you try to Launch the App you'll get the error. The following worked evertime:

Open Task-Manager -> Details and search for EA Background Services
Right click and kill the process.
Open EA App and it launches correctly.

Had to do this every restart of my computer.

I tried to do the App Recovery, but that didn't work (nothing happening except the App exits) when the EA Background Service crashed. So I did the steps above and then the App Recovery and now it starts consistently. For the moment at least.

MandySimLandy

3 years ago

YES HALLELUJAH! This worked brother! Thanks, very smart thinking I felt like a dummy after lol

THIS WORKED 4 ME:

Open Task-Manager -> Details and search for EA Background Services
Right click and kill the process.
Open EA App and it launches correctly.

EA_Shepard
Community Manager
3 years ago
I love seeing all the help here. 👍 I know these issues are frustrating and we all want to be heard but the team has been working on this so it is definitely not something that has been pushed to the side. The more data we have like this from steps that work, the easier it is to see what is happening on the backend and with players, and provides a much easier resolution.
- raviarun191288
  3 years ago
  Me too have the same problem, tried all methods mentioned in this thread still not working... Fifa 23 my fav game not working since last 3 months
- pavin121
  2 years ago
  You have been working on it? Because it still exists. I am mind blown by how quickly you address these problems.
nathanielbalita
3 years ago
@MandySimLandy THANK YOU SO MUCH MANDYSIMLANDY, I PLAY SIMS 4 AS WELL AND I WAITED AND WAITED JUST FOR "EA" TO FIX THE PROBLEM. THANK YOU!!!