I have been trying to link my Epic Games and EA account for over 3 hours now.
I am getting an error saying:
Something went wrong...
To continue linking your EA Account, head back and start over.
This is really starting to wind me up as I have re-installed both of these apps, cleared their cache and even on a new device as well as a completely different EA account and they are all getting the same error. I saw one forum saying to reset my password as it can be caused by an expired password, this has not helped at all.
To make things worse, EA Support is the absolute worst support I have EVER tried to use. I opened a so called 'Live chat' which is NOT a live chat, but instead a case of posting an issue, them completely ignoring the entire issue that you described and just asking for your name. The only issue is, to reply to this question WILL NOT WORK, my response (which I submitted over 20 times) is not going on to the ticket, again I've tried from 2 PCs, and my mobile (which is on a completely separate network to rule out network issues). I now can no longer open a new ticket, as this just loops back over and over to help.ea.com no matter what I try, again tried on all of my devices and the same thing happens.
After doing some digging in my log files (AppData\Local\Electronic Arts\EA Desktop\Logs) and checking 'Link2EA.log' I can see that when the error occurs, I am getting a log of :
WARN (eax::AuthCodeCoordinator::FsmHost::handleLoginPageLoadStatus) Eadp identity auth failed with error number: [105111]
Googling this error returns no results for EA app that are of any use
Just to rule out any sort of browser issues I've tried setting Chrome, Firefox and Edge as my default browsers to test if that helped, which made no change at all.
Now that I am unable to open a new case on the EA website, I went over to the EAHelp account on X, only for the help bot to point be back to square one at the EA help website (which will not work). Looking at these forums there are years worth of forum posts with no clear resolution other than a few basic troubleshooting steps which don't help.
