Forum Discussion

KamiDOTexe's avatar
2 years ago
Solved

TWO YEARS LATER EA APP STILL DOESNT DOWNLOAD BATTLEFIELD 2042

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 07.10.22
Summarize your bug When forced to move to EA App from Origin, EA App refused to download Battlefield 2042.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Use EA App and download Battlefield 2042
What happens when the bug occurs? Battlefield 2042 does not download, at all.
What do you expect to see? I expect to see Battlefield 2042 download and launch when I wish. I did pay for it after all.

It has been Two Years, and EA still has not fixed the issue with Battlefield 2042 not downloading or installing with the EA App. Why is this? Is there any remedy for this issue? Can I get a Steam code to get Battlefield 2042 on steam since this company is effectively denying me what I purchased?

@EA_Kent @EA_Illium ???

  • KamiDOTexe's avatar
    KamiDOTexe
    2 years ago

    Nevermind, I got into contact with EA Support myself. And it was resolved as an account permissions issue.

15 Replies

  • Why would EA want to fix the issue? You see what the community managers have done here. They clearly do not care, as one popped in to say something dumb about where to buy our games and then pop out hasn't been back. I got my code from a friend, who got it from EA. Why would my code work on origin and I can play 198 hours and then as soon as I am forced to move to EA App I can no longer download something I own?

  • KamiDOTexe's avatar
    KamiDOTexe
    2 years ago

    Hi @EA_Barry, Is there any way for me to get into contact with EA Support employees? I know that community managers are often crapped all over because of your lack of permissions.

  • KamiDOTexe's avatar
    KamiDOTexe
    2 years ago

    Nevermind, I got into contact with EA Support myself. And it was resolved as an account permissions issue.

  • how did you get in contact with EA support yourself? is there a number you can call. im tired of jumping through hoops with these people

  • KamiDOTexe's avatar
    KamiDOTexe
    2 years ago

    Navigate to help HQ and open a case as you normally would but do it for account issues. You will have to do this twice but keep the case open.

    The first time you will be asked to do all the stupid first level self-help steps. 

    the second instance is where you actually get help.

    I stated I might have been hacked it helps to have your code and/or receipt ready as you will be asked for it to prove you actually own what you say you do. Explain you think it is an account permissions issue and ask if they will open your account and make sure you have the permissions for your game. Also ask if they can force your account to have the permissions to have it. You will be sending several screenshots of your system info. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,877 PostsLatest Activity: 6 minutes ago