unable to buy pack for sims 4
hello I have been having this problem for awhile but ive been wanting to buy the new reaper pack for a bit now but every time i put in my card info it keeps saying something is wrong with payment and to try a new one but i put in 3 different cards and its still not working and 2 of them were credit cards. I also noticed that every time i input my card information im charged a $1 like my debit card was charged $6 before i even noticed that it was doing that and only noticed when i switched to my credit card and was notified by the transaction but still not able to buy the pack. Please help me I have been trying to contact someone but i dont know how to and i really want this pack this has never been an issue before
Hi @marimandy3 ,
Have you tried purchasing the pack from the EA website directly by any chance?
Regarding the $1 charges, I'm pretty sure they should get automatically refunded to you - wait a few more days as it might take some time before the information about failed payment comes back to your bank.
