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DonaldsHvyDiaper's avatar
DonaldsHvyDiaper
Rising Hotshot
3 years ago

Unable to connect to EA servers on East Coast

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 1b457b9b-dd53-479a-bb26-61bb0365d387
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe When launching the EA App or Battlefield 2042
When did this happen? (dd.mm.yy hh:mm) EA App issue started 18.07.23 20:00 EST, BF 2042 issue has been ongoing for roughly a week.
Summarize your bug Essentially, I have to use a VPN to get either the EA App or Battlefield 2042 to connect to any servers.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not entirely sure you would be able to duplicate it unless you're specifically attempting to do so from Southwest Virginia (VA/TN state line area). I guess try to connect the EA App/BF2042 to whatever server location would be near me.
What happens when the bug occurs? "Unable to connect to server" for EA App with and endless loop of the app restarting and attempting to connect. For Battlefield 2042, I get the Unable to Load Persistence Data error when launching the game until I set my VPN to a different location.
What do you expect to see? Ideally, I would like to NOT have to use a VPN to launch the EA App and Battlefield 2042.

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Essentially, I have to use a VPN to get either the EA App or Battlefield 2042 to connect to any servers. I have to set the VPN to any Central US server when I'm East Coast US (Based in Southwest VA, US) and should be (I would assume) connecting to a Washington D.C. area server. This issue started with MASSIVE rubberbanding within in Battlefield 2042, and has slowly progressed to not being able to get that game specifically to connect to EA servers, to now not even being able to connect the EA App to local servers. As soon as I set my VPN to anything BUT one of my regional servers, I'm able to connect flawlessly. I've been able to confirm that no other game clients have issues connecting here, and have verified the internet reliability within my home. I have a 1ms ping to my local datacenter, and <4ms of jitter and 0% packet loss. If I run a traceroute to any game server for Battlefield 2042 in my region, the packet loss occurs on the last hop prior to the physical hosted server. If VPN is set to Central US or West Coast US, there is obviously a higher ping, but significantly less packet loss (well, 0% packet loss). Seems to be an issue with the servers in this region specifically, especially if simply changing my VPN location to another rectifies the issue. Not quite sure what else to do in this situation besides create the bug report and hope that someone reads it. If you've made it this far- Thanks, I guess.

bug
mac
pc

10 Replies

  • DerekAntos's avatar
    DerekAntos
    3 years ago

    South Carolina here. Cannot connect to servers on EA App either. Restart doesn't fix, firewall isn't an issue, etc. Nothing has changed and no dice for the past 30 minutes. EA?

  • DonaldsHvyDiaper's avatar
    DonaldsHvyDiaper
    Rising Hotshot
    3 years ago
    @DerekAntos I used my VPN to connect to Miami and got it rolling, but yea- I've been having issues on the East Coast for a couple of weeks now. VPN is a godsend if you don't mind playing with a slightly higher ping...
  • AnxiousKiwi's avatar
    AnxiousKiwi
    3 years ago

    Ohio here.

    Can confirm, I've been having the same problem for the past few hours. It was working just fine a few days ago, but now I can't connect at all. Well, there was a very brief window where it connected, but that seems to be a one-off, because I can't get it to do it again.

    Tried restarting the app, restarting my computer, clearing the app's cache, etc. Nothing helped. Double checked my firewall, the EA app is allowed through.

    EDIT: It just connected again. I do wonder if it has something to do with me logging into the EA site here? Both times, it's been very shortly after I logged in on my browser. I have no idea why that would affect it, though.

  • nemo434458's avatar
    nemo434458
    3 years ago

    Came here to see if anyone else was having problems connecting and when I saw your edit about logging in here I thought, "Couldn't hurt to try." Logged in and then tried the app again and it connected with no problem.

  • DonaldsHvyDiaper's avatar
    DonaldsHvyDiaper
    Rising Hotshot
    3 years ago
    @nemo434458 I was able to connect by just using VPN, didn't do the post until after I'd already gotten a connection. Still, very odd though.
  • Der_Ungrund's avatar
    Der_Ungrund
    3 years ago

    Getting the same error.  I'm CST.  For me the EA App won't even start because it says it can't connect to servers.  

  • DerekAntos's avatar
    DerekAntos
    3 years ago

    I finally connected last night after an hour. Intermittent, definitely on EA’s end 

  • DonaldsHvyDiaper's avatar
    DonaldsHvyDiaper
    Rising Hotshot
    3 years ago

    EA App seems to be connecting normally at this time without having to use VPN to connect out of region.

  • DonaldsHvyDiaper's avatar
    DonaldsHvyDiaper
    Rising Hotshot
    3 years ago

    Just wanted to add- while the EA App will connect without using a VPN now- BF2042 will not. It will only connect to EA Servers if I VPN out-of-region.

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