Forum Discussion

Koala0nFire's avatar
Koala0nFire
4 years ago

Unable to download Mass Effect: Legendary Edition

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 33b9e34d-b141-43b5-ab02-5537b29050d8 Which client functionality are you experiencing thi...
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EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

@Koala0nFire Just singling you out for a second, if you're still in contact with our support team then could you ask them to log into your account and ask if they are able to add ME:LE to your account using EA Desktop?

It would show us if it's a local issue or something on our side. 

@Laciuu and @S_diachka_S, as soon as I get the above info I will pass it on to the team to be looked into (unless it's something local). I also had a look and I couldn't find a specific cause for this. Can you confirm that you still cannot add ME:LE to your Collection?

Laciuu's avatar
Laciuu
4 years ago
@EA_Jason Still unable to add this specific game to collection, or begin downloading it. Every other game I can add to collection, or begin downloading, when it was in my collection already. Including the games available for 10 hour trials, other Mass Effect games. Basically everything works, but not ME Legendary Edition. I had a similar problem with It takes Two a few months back, but that one I could resolve with either doing the app recovery thing, or installing EA desktop again. But this time, none of the things work, and I'm still unable to download ME: Legendary Edition. Just this one.
    • yoni116766's avatar
      yoni116766
      4 years ago

      Hey

      I'm having the same issues exactly

      Nothing helped

      I'm from Israel

      I've submitted a report 

      768f2c25-e1c8-4b2c-9686-8cdc1dad5870

      Thanks

    • Laciuu's avatar
      Laciuu
      4 years ago
      @EA_Jason bb185f5d-30ff-4cb6-b772-e876c718f5f7
      That's the Error report ID.
      I'm from Poland.
      • Koala0nFire's avatar
        Koala0nFire
        4 years ago
        @Laciuu I just changed my region in Settings > Application > Region to United Kingdom (I'm from Poland as well) and now it worked and started downloading.

        @EA_Jason Could this be escalated, that this game is somehow region locked while it shouldn't be?

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