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marcquer98's avatar
3 years ago

Unable to install EA app

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Application Installer
When did this happen? (dd.mm.yy hh:mm) 28/02/2023
Summarize your bug Basically, I can't install the EA app, since I erased ALL existing files from EA, even those that I could find by searching on REGEDIT. And I erased the files because the app itself wouldn't let me uninstall it. I couldn't find it on "ALL PROGRAMS" nor on other programs used to erase other programs. Now, as provided with the files, I can't install it since the installer detects the app in my PC. Can't uninstall it either since it is NOT in my PC. Any suggestions?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Do as i explained before
What happens when the bug occurs? I cant install ea app
What do you expect to see? I expect to install the app

I'm in this situation becasue i couldn't update my FIFA game, since the downloading speed didn't go above 20 kb/s (it worked fine in ORIGIN and other platforms, the problem was just EA). Then, later i couldnt even get into my owned games, since an "error 404" popped up. But i actually could buy new games. Then when i wanted to uninstall it, the uninstaller wouldn't uninstall the app. It didnt do anything. They should just do the app from the beginning or let us use origin.

1 Reply

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    problem solved - not thanks to EA support, which seems to be dead. Because i found few similar requests for help without any reaction.....  My friend told me to check registry    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Electronic Arts\        and delete EADesktop entry          it fixed problem for me and app is finaly installed.

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