Unable to Launch The Sims 4
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 9618260f-940f-413e-910c-273751b1eae5 Which client functionality are you experiencing thi...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHey there @Stacey0593,
Please run through the following steps to help clear up this error:
- Open task manager, locate EA Background Service, and end task
- Clear the cache for the EA app
- Run the EA App as an administrator
- Check for any background applications blocking the EA App
Be sure to keep me posted on how this works for you!
Hi,
I've tried all of the above and nothing seems to be working.
Is it worth trying to uninstall the game? I bought the game and its expansion packs on Origin, will this have impact if I try redownload the games on EA? Will they still be available to download?
- EA_Solaire
As long as you're logging into the same EA account that you bought all your games on originally, you can redownload them as many times as you like with no issues. However, it sounds like you have a program, firewall or anti-virus blocking the game or EA app from launching.
Let's try lowering your User Access Control Settings following these steps:
- Close the EA app
- Click the Windows button and type "UAC" in the search field
- In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
- Click Okay the bottom of the window
- Open the EA app client and try launching the game again
