Forum Discussion

Elle14875's avatar
Elle14875
2 years ago
Solved

Unable to process orders being paid with PayPal

My order will not process and keeps Failing. Anyone else having issues paying with PayPal?
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Heya @Elle14875 

    Let's try the following steps to process your order:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Heya @Elle14875 

Let's try the following steps to process your order:

  • Use a different payment method
  • Make sure your billing details in the EA app match the billing details for your card
  • Remove and re-add your payment method from your account
  • Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,137 PostsLatest Activity: 42 minutes ago