Forum Discussion

1ed24988650cc61's avatar
9 days ago
Solved

Unable to receive security code

Hello,

I have an account register with another email address and I've ran into the issue where I'm unable to log in. I enter my email, enter my password,  it says enter code and I never receive verification code to continue. I've checked spam folder in my email and its not there. 

Please help!

Thanks

  • Hi @1ed24988650cc611 

    If the verification code to login to your account isn't coming through, you'll want to get in contact with live support so they can review your information and help you get logged back in- here on AHQ, we aren't able to access your account details to take a look.

    To speak with live support on this, you can submit a help request here: https://help.ea.com/en/help/faq/using-ea-help/ 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hi @1ed24988650cc611 

    If the verification code to login to your account isn't coming through, you'll want to get in contact with live support so they can review your information and help you get logged back in- here on AHQ, we aren't able to access your account details to take a look.

    To speak with live support on this, you can submit a help request here: https://help.ea.com/en/help/faq/using-ea-help/ 

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