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GaboonViper10's avatar
GaboonViper10
Rising Newcomer
1 year ago
Solved

Unable to recover account

I have an account with a different E-mail address, but I'm unable to log in because I that e-mail has been removed. Is there any way to recover that account? I have the password for it, but any log in attempt uses two factor authentication through e-mail.

  • You should be able to submit your case without logging in.

    On our main page

    • Select the EA App 
    • Select one of the account issues like I cannot log in 
    • You may get a pop-up that says login and get faster help 
    • Select Continue without logging in 
    • This should give you the chat/email option 

5 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi there @GaboonViper10 

    I understand that you are having some trouble with the email address registered on your account.   

    This isn't something we can fix here on the forums, but our support team will assist you with this issue. We will try to complete additional account verification to help you change that old email. 

    Even if you don't have access to your account or email, you can submit your case on our website. You can follow this article 

  • GaboonViper10's avatar
    GaboonViper10
    Rising Newcomer
    1 year ago

    There is no way to contact your support team about this specific issue. I've checked the article but it assumes I can log in to my old account, which I can't. 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    You should be able to submit your case without logging in.

    On our main page

    • Select the EA App 
    • Select one of the account issues like I cannot log in 
    • You may get a pop-up that says login and get faster help 
    • Select Continue without logging in 
    • This should give you the chat/email option 
  • I am having the same problem. Some how I can log in here, but I cannot log into the app. It claims that it is sending me emails, but I am not receiving them. Can I have it text me instead? I fear that its automated messages are getting filtered out of my email, which I am powerless to stop. 

  • juliogreenn's avatar
    juliogreenn
    1 year ago
    @SkipPerkins i have the same problem and had to make a new account to reach them. i have lost all the games i have bought just because it keeps sending emails that i am not receiving.

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