Forum Discussion

revanmj's avatar
revanmj
New Novice
5 years ago
Solved

Uninstalled games stay in the Installed section of Collection view

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) cd19515d-c74a-43e5-a6ff-e1c099d6d2a5
Which client functionality are you experiencing this bug with? Browse Games
When did this happen? (dd.mm.yy hh:mm) 05.06.2021 13:40
Summarize your bug Uninstalled games stay in the Installed section of Collection view. In my case, I uninstalled Titanfall 2 and SW Squadrons, yet they are still visible in Installed section (restarting EA Desktop or even whole computer didn't help).
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Have some games installed Uninstall some of them via EA Desktop
What happens when the bug occurs? Uninstalled games stay in the installed section
What do you expect to see? Uninstalled games are also removed from Installed section

‌

Uninstalled games stay in the Installed section of Collection view.

In my case, I uninstalled Titanfall 2 and SW Squadrons, yet they are still visible in Installed section (restarting EA Desktop or even whole computer didn't help).

bug
mac
pc
  • EA_Jason's avatar
    EA_Jason
    5 years ago

    It's something that I noticed as well while testing some things @revanmj, when uninstalling a game and then reinstalling it I have to clear the cache before I can download the game again. 

    I'll be sure to pass on your feedback. 

6 Replies

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    5 years ago

    Hi @revanmj,

    This can be fixed by clearing the cache of EA Desktop.

    To do so, simply tap the Windows key on your keyboard and go to EA > App Recovery > Clear cache. 

    After that they should disappear. 

  • revanmj's avatar
    revanmj
    New Novice
    5 years ago

    That is more like a workaround (it worked) as in final version user shouldn't need to manually clear cache after each game uninstallation.

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    5 years ago

    It's something that I noticed as well while testing some things @revanmj, when uninstalling a game and then reinstalling it I have to clear the cache before I can download the game again. 

    I'll be sure to pass on your feedback. 

  • 74lobster's avatar
    74lobster
    5 years ago

    I have done this (cleared the cache) but the games already uninstalled remains in my Collection list....

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    5 years ago

    But do they show as installed @74lobster?

    I don't think that it disappears after uninstalling as it is still part of your collection when you own the game. 

  • Slootrix's avatar
    Slootrix
    2 years ago

    Mine still shows up as installed and I can’t do anything with it, uninstalling again does nothing, updating the game causes an unknown error. Help!

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