Forum Discussion

New Traveler

1 year ago

[UPDATE] EA app Friends List, Invites, Cross-Play — What's Going On

Hi all, For last few weeks, the right side of the EA app is in indefinite loading screen. My profile pic, status and friend list are a part of this infinite loading screen, PFA. Because of this,...

Community Manager

4 months ago

Thanks for the reports. Could you try the following workaround?

Log out of the EA app, make sure the "Sign me in as invisible" option is unchecked, and then log back in.

MajorTom61

Rising Rookie

4 months ago

Tried that again as you suggested. "Sign in as invisbile" box is not selected (even toggled it off/on/off). After sign in, status still shows as Invisible.

and I'm unable to select Online or Away

EA_LunardustCat
Community Manager
4 months ago
I see. Could you please submit an Error Report ID, as some of the other players have done?
- MajorTom61
  Rising Rookie
  4 months ago
  
  ee3ca2a2-3b37-499a-9e75-8773c975e313
- MajorTom61
  Rising Rookie
  3 months ago
  Any updates on resolving my issue?
  - EA_LunardustCat
    Community Manager
    3 months ago
    Hello, this appears to be related to a connection issue. Please clear the EA app cache through Help > App Recovery > Clear cache, then fully restart the EA app and the game. If it doesn't work, please follow our troubleshooting guide. Thanks!
- MajorTom61
  Rising Rookie
  3 months ago
  Any updates on my issue?