Urgent: 2FA Codes Not Working for 4 Days
Hello EA Support,
I am contacting you regarding an ongoing issue with my EA Account that has prevented me from accessing my account and claiming in-game rewards for the last 4 days.
My account is protected by Two-Factor Authentication (2FA), but I am no longer receiving verification codes through any of the available methods. Every attempt to send a code results in an error message stating:
“Something went wrong. Try again later.”
Due to this issue, I am unable to access important account features and claim rewards that I have legitimately earned, including:
- XP rewards
- Season rewards
- Hero Tokens
- Other time-limited content
These rewards may expire, and I am concerned about losing progress and content because of a technical issue that is completely outside of my control.
I kindly request that EA Support urgently review my account and either:
- Temporarily disable Two-Factor Authentication, or
- Reset/update my verification method, or
- Provide an alternative way to verify my identity and regain access.
I am fully prepared to verify ownership of the account through any information required, including account details, purchase history, linked platform accounts, or any other verification process.
This issue has been ongoing for 4 days, and I would greatly appreciate a prompt resolution before I miss additional rewards and seasonal content.
Thank you for your time and assistance. I look forward to your response.
Kind regards,
My email : [CM edit - remove personal info].
:
My EA Account is linked to my PlayStation/Steam account, and I can still access the platform account, which can be used to help verify my ownership of the EA Account.
