"View Properties" is missing
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) a18b2a5b-8907-4c39-a3f8-92704a62e888
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 03.11.22 18:20
Summarize your bug I cannot access the 'View Properties' menu that everybody is referencing as it is simply missing.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. Go to My collection 2. Click the '...' menu on a game.
What happens when the bug occurs? The 'View Properties' menu is missing.
What do you expect to see? I expect to be able to access the properties menu.
Things I have already tried:
- Restart App
- App Recovery
- Reinstalling the EA App
Update: Since the issue is present on 2 PCs here, I've concluded that it could only be one of 3 things:
1. The issue is in the App. (Unlikely as nobody else seems to be having/reporting it.)
2. The issue is related to my account. (Unlikely but you never know. To be tested by creating a new, separate account.)
3. The issue is related to my network. (Unlikely but you never know. To be tested using a VPN.)
Since I already had a VPN ready to go, I started with testing theory #3 first. So I shut down the EA Desktop App, launched the VPN, and started the EA App again, and lo and behold the 'View properties' option appeared in the menu:
How is this possible? What on earth have you coded that makes the availability of a menu option in the software dependent on some network connection/state and more specifically: What exactly is it looking for to make that option appear?! Is it the source IP of my network? Some form of region locking? Is it looking at a specific DNS entry?
Edit: After a bit of Wireshark "capture and compare", I've found that the domain "sdk.split.io" was not resolving on my network (but was resolving via the VPN). Apparently the unavailability of this domain causes both the "View Properties" and the "Repair" menu options to be silently replaced by "Open install folder".
