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d3athbybl0nd13's avatar
d3athbybl0nd13
2 years ago

werewolf pack wont download

I just bought the Werewolf expansion pack and it keeps telling me there is an error with the download. I have tried clearing the cache but it did nothing, I restarted my laptop didn't work, and I checked if I had enough space to download more than enough. I don't know what else to try at this point.

bug
mac
pc

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @d3athbybl0nd13,

    Please run through the following steps to help clear this error up and get your expansion installed:

    • Open task manager, locate EA Background Service, and end task
    • Clear the cache for the EA app
    • Run the EA app as an administrator 
    • Check for any background applications blocking the EA App
    • Try lowering your User Access Control Settings:
      • Close the EA app
      • Click the Windows button and type "UAC" in the search field
      • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
      • Click Okay the bottom of the window
      • Open the EA app client and try starting the download again

    If you still have issues once you've tried this, be sure to let me know! 

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