Forum Discussion

Seasoned Ace

2 years ago

Solved

Whats up with the EA App character font

Hello

Please, hope someone can help.

For the last few years when using the \EA App/ the char font has been kinda weird, like spiky, blurry with these floating distorted "objects".

To give an example below the characters are not spaced correct, these floating vertical and horizontal things.

Its as if there are two language packs fighting with each other.

Its difficult to read. The windows desktop chars are set to 100%. The EA app is set to 100% with full sceen, so there "should" be no distorted charcters.

Please, could someone help with fixing these mangled font chars, so I can read them without eyestrain.

Many thx

bug

mac

EA_Leeuw
2 years ago
Hey @Eeekey,

Thank you for giving it another shot! It's definitely strange that this issue is persisting.

Could you try clearing the browser cache by closing the app fully and then deleting the files in %LOCALAPPDATA%\Electronic Arts\EA Desktop\CEF\BrowserCache (you can paste this path directly into your Explorer address bar)? If that doesn’t resolve it, could you also check if the font issue appears in the built-in error reporter? Or does that display as expected?

Cheers.

13 Replies

EA_Leeuw
Community Manager
2 years ago
Hey @Eeekey, thanks for including the other screenshot and the info earlier!

Question: Can you check if you have set GPU Hardware Acceleration to 'manual' for the EA app under Windows Settings > System > Display > Graphics settings? Please also include a screenshot of what you see. Or have you set any non-default settings for the EA app (EADesktop.exe) in the Nvidia Control Panel if you have an Nvidia GPU?

Thanks!
Ehkay
Seasoned Ace
2 years ago
@EA_Leeuw
Yes, whenever we had to switch over from Origin to the EA App. Idk when that was , but its been like that since day one of the changeover.
The wonky font charcacters do affect the left side, and they do sometimes affect the friends and friends conversation box and the settings in the middle screen.
Anything with a dark background.
computer is "just" up to doing the job.
fx8350, 16gb ram, ssd drive, rtx 3060 12gb
So idk what else could be causing this weird ghost characters.
If you use a magnify glass on this pix, the white font is acutally colouful.
Hope you can fix it, beacuse it causes eyestain.
EA_Leeuw
Community Manager
2 years ago
Hi @Eeekey,

This is really strange. I’ve honestly never seen or experienced anything like this myself. Has this been happening for you since you first installed the client?