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Redphun's avatar
Redphun
Seasoned Vanguard
2 years ago

Where did everything go

I tried to open Sim4 today. It says my content is missing (all my game and apps). Where did they go?

9 Replies

  • Redphun's avatar
    Redphun
    Seasoned Vanguard
    2 years ago

    I am frustrated. My add ins seem to have disappeared. All my folders are gone from the EAGames sins folder. This happened o ernight. What is all my spending worth when you just take it away. 

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    2 years ago

    @Redphun 

    Make sure that you login to the correct EA Account where you have your DLC.

    If that is not the issue please post a screenshot of the game folder where the address bar is visible.

  • Redphun's avatar
    Redphun
    Seasoned Vanguard
    2 years ago

    I logged onto Sims 4 this morning and found that the app said I was missing all the add on content i had purchased and played with yesterday.  I tried to find the add on content but could not locate it in the files.  The sims folders were not in the deleted files either.  This occurred as the app was taking a very long time to load up with a message that it was taking longer than expected.  It is very frustrating to have this occur with no easy answer to fix.  

    It seems that something happened overnight that messed up the system.  

    I hit repair for the game, but there is no method to repair or re-download the add on.  The EA app says they are installed, but when I open the game, it says it is not installed.  The game is useless to me this way and makes me question why EA games went to this new app to play the game.

  • Redphun's avatar
    Redphun
    Seasoned Vanguard
    2 years ago

    I have a mac and there is no such option readily apparent.  I have repaired the game but no option to clear cache

  • Redphun's avatar
    Redphun
    Seasoned Vanguard
    2 years ago

    I found the button but it did not solve the problem

  • Redphun's avatar
    Redphun
    Seasoned Vanguard
    2 years ago

    I did find I can download everything now, a long process,  Sill begs the question_ where did it all go?

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