Windows PC EA app not launching

@Goliath_GRE,

I'm seeing that it's happening with Win7 users, that's my case too

I created a topic about it and a EA manager is answering here

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-app-Not-Opening-X-Icon-Error-on-Win7-Since-Dec-2023/m-p/13329120/highlight/false

Hello everyone!

On Windows 7, since the last EA app update, I had been having this problem where the app wouldn't lauch and an empty box with a red X pops up.

After trying to follow thousands os instructions from different forums, I found something that solved the problem for me! I'm sharing it, hoping it will help you guys too.

I found this website here: https://help.ea.com/en/help/ea/ea-app/troubleshoot-ea-app-and-directx/ , and that's when I figured it out.

At first I couldn't update it 'cause my Windows Update had the Error 80072efe, so I followed this tutorial: https://www.youtube.com/watch?v=fceYiVzaIvA . It's in Portuguese but, basically, all you gotta do is:

• Check if your Windows has the Service Pack 1;
• If not, go to this link: https://www.catalog.update.microsoft.com/Search.aspx?q=kb976932 , download "Windows Service Pack 1 (KB976932)", then install it.
• If your Windows already has the Service Pack 1, or after you installed it, go to this link: https://www.catalog.update.microsoft.com/Search.aspx?q=kb3138612;
• Download "Update for Windows 7 for x64-based Systems (KB3138612)" and install it, then check for updates on your Windows Update and install them.

If it doesn't solve the problem to you, install DirectX End-User Runtime suggested at the first link.

EA App is running normally again after I followed these steps, I hope it can help you too!

Hey @thuanyribas1,

I saw the video, I'm having problems with Windows Update too but it doesnt show this 80072efe error. I have a lot of updates to install, but it just doesnt update, always reverts back when restarting Windows. Do you know if this KB3138612 update can solve this problem too? I checked the update list here and this one isnt installed in my PC.

I'm not sure if the KB3138612 update can fix it. But you can try to run the Windows Update Troubleshooter by opening your Control Panel, then clicking on "Find and fix problems" and then "Fix problems with Windows Update" to see if that fixes it.

If it doesn't, maybe a desperate solution could be to check the available updates found by Windows Update and install them one by one on the Microsoft Update Catalog website... but this requires a lot of patience.

I really believe that as soon as you manage to update Windows, the EA App will launch again.

@thuanyribas1 

I tried updating Windows and DirectX, but it didnt worked... I fixed my problem with Windows' updates, but EA App still doesnt work. Anyways, thank you!

Oh no, I'm so sorry about that ☹️

Anyways, I hope someone can help you soon. I wish you good luck!

One last try: maybe you've already tried this, but... now that your Windows is updated,you can go to the programs installed on your computer and right click on EA App then "Uninstall" and then click on "Repair" when the window pops up.

here thats my report id 

84f0e6ec-ab76-4a97-b9d1-c43fcb60ad1b 

Hi all,

I'll be closing this thread to stop it from being necro'd. 

If you've been having issues with the EA app on Windows 7 since Dec. 2023, please post it here: EA app Not Opening, X Icon Error on Win7 Since Dec. 2023.

Or create a new thread for any other issues.

Thank you.