Forum Discussion

CrK2g's avatar
4 years ago

Xbox game pass can't install games

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 18.03.2020
Summarize your bug n
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? n
What happens when the bug occurs? n
What do you expect to see? n

I bought Xbox game pass because I wanted to play an EA game and it was available through it and only a dollar for the first month.

I then go and try to download the game after connecting my XBOX account to my EA account. Upon trying to do this it tells me there's

been a hiccup and I need to restart my computer. I do this step no success all of the things I have tried are:

1. Restarting my computer

2. Using a VPN

3. Clearing EA app's cache

4. Contacting customer support (which was really not helpful at all)

5. I put in an error report through the application

6. Lowered my UAC on my computer to the lowest setting

7. Ran the application as administrator

8. Tried downloading free game before the actual game.

9. Tried reinstalling the EA application.

I probably forgot other steps that I have tried to get this fixed to play this game I want to play. If anyone has any other steps for me to try that would be greatly appreciated!

Thank you all for your time and help!

3 Replies

  • CrK2g's avatar
    CrK2g
    4 years ago

    Just out of curiosity how long has this been going on. To pay for something advertised that doesn't work is pretty much fraud. I hope EA fixes this soon or I will just have to refund.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @CrK2g @Black_Hammer_DZz

    This is indeed something that seems to be happening to more players.

    Can you please take a look at the marked solution of this thread to see if it also fixes the issue that you're experiencing? 

    Thanks!

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