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levvvisb's avatar
levvvisb
4 years ago

Xbox Series X wireless controller not working with FIFA 22.

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
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EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

Hi @levvvisb,

I believe that we have a similar thread about this on the forums and I'll merge it as soon as I can find it. 

To go back to the problem that you are having, could you first let me know which controller you are using? 

Some controllers are not natively supported by Windows and require third party program to run for example. For the official Xbox controller you can try a few things such as connecting the controller via cable or only using the official Bluetooth dongle for the controller (if you have one).

itssph's avatar
itssph
4 years ago

Hi EA_Jason,

Are you able to raise a proper bug report with the Devs for this? It affects the controller when using Bluetooth only. Every other game works fine (e.g. anything through Steam, any Xbox game pass game, Epic (Fortnite) etc.) it is just the Origin or EA Desktop overlay that is having these problems. One of the main workarounds is to disable the EA overlay and force the use of the Steam overlay - the controller then works fine. I've attached below the hoops I had to jump through to get my son's FIFA 21 working, the problem is exactly the same in FIFA 22 and the workaround using the Steam overlay still works. This should be all the proof you need to get this raised with the Devs please? It is a demonstrable, repeatable problem. Thanks.

-----

My son had the same problem running the Series X controller with PC version of FIFA 21. He is using EA Desktop. I've put together some instructions below to fix this. The key steps are check controller works with Steam big picture, disable game overlay in EA Desktop. Finally to add EA Desktop to Steam (not FIFA!)

Setup steps
 
EA Desktop
Disable EA desktop game overlay (Application, Application settings, In-game overlay)
 
Steam
Power on controller. Ensure the controller is working in Steam, test big picture mode.
Add EA Desktop as an external Steam game (not FIFA!)
 
FIFA 21 - Load
  • Switch on controller
  • Open Steam, run big picture mode
  • Open Library using controller
  • Open Games
  • Launch EA Desktop
  • Using mouse start FIFA 21
 
To confirm Steam overlay is working look for "Steam community" splash at bottom right, followed by "Config loaded"
 
FIFA 21 - Exit
  • Exit FIFA 21, ignore errors. If it says disconnected just wait a few seconds
  • In EA desktop top left click the three horizontal lines icon
  • Select Exit
  • In Steam big picture use back arrow couple of times until you get back to Home screen
  • Press power button icon and select Exit Big Picture
  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hi @itssph,

    I have brought this up in the past, but in that instance I have seen one or two reports that the EA app crashes. In the examples that I have seen here it doesn't crash, but from what I see in this thread you are having some issues with FIFA recognizing controller inputs correctly and only for FIFA. 

    I'll be sure to bring it up again that it only gives issues when using the controller via Bluetooth (third party dongle and not the official Xbox dongle) and that it works when using a wired connection. 

    • itssph's avatar
      itssph
      4 years ago
      @EA_Jason Thanks, yes issue only apparent on Bluetooth, but as I say every other controller overlay (Steam, Epic etc.) handles the same setup without issue. Thankfully the Steam overlay kludge works for now....

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