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Product: The Sims 4 (Mac)
Client: EA App
Platform: macOS / Apple Silicon
Issue: The Sims 4 launches from EA App, loads normally, runs ~20–40 seconds, then closes silently without error. Crash happens every launch. No authentication or license errors.
System:
MacBook Apple Silicon (M1, 7-core GPU)
Metal: Supported (Metal 4)
Display: 2560×1600 Retina
macOS Version: (insert from sw_vers)
Behavior:
Game starts correctly → renders → runs ~30 sec → terminates silently → exit code 0. No missing files, no auth failure, no network error.
Log excerpt:
Game session was too short: 31 seconds
Game process terminated
error_code: 0
title: the-sims-4
Network:
EA servers reachable, TLS OK, DNS tested (1.1.1.1 / 8.8.8.8), firewall tested ON/OFF, no connectivity failures, EA telemetry returns HTTP 200.
Troubleshooting done:
Cleared EA cache (CEF/QtWebEngine/Logs)
Reset Sims folder (Documents/Electronic Arts/The Sims 4)
Clean config, no mods
Rebooted system
Changed DNS
Verified Metal + GPU
Verified EA auth endpoint reachable
Tested firewall ON/OFF
Cleared WebView cache
Tested clean launch
Issue persists.
Crash pattern:
Runtime crash after start, no error dialog, exit code 0, reproducible, no entitlement/network failure.
Possible causes:
Apple Silicon / Rosetta conflict, ARM vs Intel runtime interaction, Metal/graphics crash, macOS compatibility regression, EA App ARM instability.
Request:
Please investigate why The Sims 4 crashes shortly after launch on Apple Silicon macOS without error. Specify which additional logs or diagnostic data are required.
