"You don't have access" error

I recently got a new MacBook and went to download my Sims 4 game on the EA app and I keep receiving an error message stating “You don’t have access. We’ve cancelled the download because you don’t own this game. To play, go to the Game Hub to get the game”. This is my first time trying to download the app on the EA app since it switched from origin. I tried all the troubleshooting tips including clearing cache, restarting the app, restarting my computer, deleting the app and redownloading and allowing full disc access in system preferences and am still receiving the same error message. I have plenty of storage on my Mac. I reached out to support but they said that they reported it as a bug and there was no time frame on when they would solve the issue. Has anyone else had this issue? Does anyone have any tips to gain access to my game.

I've got this again: I have both Sims Medieval and the expansion. Looks like there's a bug or glitch that says that I don't have them purchased. I have the disc copy of both and then the digital copy.

Translates to: "You have the standard edition"

Translates to: "Without Access. We cancelled the download as you don't have this game. To play it, go to the store and purchase the game."

I want to play the game, but this happened to me before, like a year or so. I was hopping that by now something's been done to fix this.

Paranoid_74​ I've merged your post into the main thread on this as it sounds like Medieval was removed from your account- please look over the accepted solution in this thread for more details. 

Hi everyone, I’m having a frustrating issue with The Sims 3. I own all the expansion and stuff packs, and according to the EA App, everything is downloaded and installed correctly. However, when I open the game launcher, about half of them are missing from the "Expansions and Stuff" tab.

Everything used to work perfectly fine back when I used Origin and my old PC. The problems started after switching to the EA App and moving to a new computer.

I’ve already tried several solutions, including a clean reinstall using Revo Uninstaller to make sure no registry files were left behind, but it didn't help. Since the basic fixes aren't working, I’m at a loss for what to do next.

Has anyone dealt with this "sync" issue between the EA App and the Launcher? Any help would be greatly appreciated!

Hey TertyGames​, 

I've merged your post into the main thread for this issue since it sounds like your DLCs may have been removed from your account. Please take a look at the accepted solution for more information. Thanks!