Absolutely atrocious experience with EA Support

I purchased games from Origin quite awhile ago. Battlefield 3 was one of those games. I recently got the desire to play again so I launched the EA app and successfully got in etc. I go to the library and sure enough there are my 3 games, Sims, Need for Speed, and Battlefield 3. I try to download it and it says it cancelled because I don't own the game. Okay, thats funny because it's in my library since I bought it on Origin.... I contacted EA support and they took A DAY every new reply asking assinine questions instead of just looking at my account and issuing me a credit or something. Eventually they gave up and told me to contact the retailer... The retailer is origin, WHICH IS YOU!!! Then I tried replying to that and now it says their mailbox is full. What do I do at this point? Contact my state's consumer protection people? I attached proof that I own it.