Absolutely no customer support is crazy

Hey Moocow2025​ all the info around account recovery can be found here: https://help.ea.com/en/articles/ea-account/locked-out-of-ea-account/

If a case is showing as resolved then it means that our team would have reached out to you.

Darko

Hiya EA_Darko​! Thanks for the response.

Yeah, that article on recovery just says "Get in touch with us" which is frankly impossible.

And respectfully, maybe that's the process that's supposed to be followed regarding marking tickets as resolved, but I can show you a screenshot of my inbox, it's been radio silence.

Or you don't have to take my word for it, a simple google reveals that communication from EA support is difficult at best. One guy suggested emailing the privacy and data ownership (or something like that) department just to exploit consumer protection laws and get in touch with somebody.

I'm sure as a community manager, you've got to stay positive about EA, but the sad truth is EA's customer service is notoriously bad if you search around online.

Thanks again for the response, and I mean no disrespect, but the situation is frustrating to say the least.

Now for an update on my specific issue, for what it's worth anyway, when I saw that some underpaid support staff decided to mark my ticket as resolved without so much as reaching out, I figured it was worth it to pay my old ISP for another month of service to maintain my old email address. So I can now access that email inbox. However now the issue is that I'm not actually getting the verification codes supposedly being sent to that address when I try to login. This is another prominent issue people have historically had with EA accounts unfortunately. That's a separate issue though that I've created a new ticket for, after waiting 3 hours this time for the live chat feature which was estimated to take "22 minutes".

I test this all the time Moocow2025​ when it is raised on here and rarely if ever have had issue contacting our support. I tested it just now to see and was in a chat in about 7 minutes.

Darko

where is the live chat feature EA_Darko​ ??? I literally dont see it anywhere on any EA support articles

28t2ayveerh3​ if you file a ticket, there will be an option to speak with an agent. Insane that they try to bury it, but such is life.

EA_Darko​ I guess I was one of the lucky few then, check out this email I got this afternoon. Genuinely not trying to be ill-spirited when I say this, but as a meaningful tip, don't be dismissive just because you haven't experienced an issue. Bugs lurk around these kind of systems all the time.

Can someone please help me!! I just want to change the email on my old EA account to play BF6 Beta. I am surprised by the lack of customer service It would be easier to have a hotline to call for customer service.

This is so poor - 473 minute wait time in a chat queue to try and have something unlinked to play B6 beta which I’ve now missed out on. 8 HOURS

iv been waiting 6 days now for support to email me about a ticket i put in how long is the wait?

I’ve had similar situation where I am trying to access my purchased games from EA using my university email that I had created with. I no longer have access to because I already graduated and when I went to check back, the case had already been marked resolved, even though there’s nothing resolved about it and I have waited on chat over 15-45 minutes, and the wait time estimate keeps changing. Finally I connected with two people, who transferred me immediately over and now it says I’m in queue for over 99 people to connect with a specialist. This is ridiculous.! Where you able to get your case resolved?