Re: EA Account Disabled help!

EA_Lanna​ 

Hi iiiDaxter​,

I've moved your post into your own thread so we can avoid necroposting an older discussion. 

When you see the email domain, '@disabled.ea.com', it means the EA account has been disabled. This can happen for a few reasons: 

• You haven't logged in for a long time
• The account was compromised and then locked
• Someone requested an account deletion
• The account was banned by TOS

While we can't assist with these issues on the EA Forums, our support team may be able to help you reactivate and update the account information on the EA account, depending on which scenario applies to you.

You mentioned reaching out to them before now? Could you share a bit more about what topics you selected and whether you were able to have a chat conversation with a support agent, or if you got that message "support doesn't help for this" before being able to connect with chat?

In the meantime, I'd recommend trying these steps as they may apply to that email domain you're seeing:

1. Open the EA Help website
2. Select 'Help by Topic'
3. Click 'What to do if your EA Account was hacked'
4. Scroll to the bottom of the article and select 'Contact us' under the heading 'Still having issues'
5. Choose 'Continue as a guest' if you can't log into the account for now
6. Fill out your information and tell them about your issue to submit the ticket
7. Next, choose your contact option from the available options

The support team will take a look into this for you from there and do their best to help you. It'd help to have the following information ready to help them swiftly locate the account and assist you:

• The email address you used to make your EA Account.
• Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
• Any invoice numbers from games you’ve bought from our store (EA app/Origin), or product codes for your games.

- EA_Lanna

Hi iiiDaxter​, 

I wish I could, but we don't have that ability to make account changes from the Forums. You may be able to update the email on your side:

This means your EA account has expired and has been disabled, usually because of inactivity. To fix it, find the right email you used for that EA account and reset your password. Once you do, your email will replace the @disabled.ea.com one, and you’ll get access again. - Source: [GUIDE] EA Account Help: Disabled Account

- EA_Lanna

Still not getting any help from support, funny you guys allow people to add new accounts as a linked account to EA and won't allow us to remove them.