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ajcv4's avatar
ajcv4
Seasoned Newcomer
3 days ago

Can not access my EA Account

I have tried submitting a help ticket and it does not let me submit it. I reseted my EA account password, when I go to link my EA ID it says its disabled because password expired. It does not let me submit a ticket to unlink it from the didabled account.  I cant online play because of this

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey ajcv4​,

    What's happening when you try to submit a ticket to our live support team? Are you getting an error? If so, what does it say?

  • ajcv4's avatar
    ajcv4
    Seasoned Newcomer
    2 days ago

    Hi, no I click submit button and nothing at all happens, does not give me an error, does not try to go to another page, it simply does not do anything as if the button does not work.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 days ago

    That's definitely odd. What happens if you try with another browser, or in an incognito window?

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