Account Compromised

my account got hacked and they changed my email so i cant get recovery code, my steam is still linked to the account, honestly i searched and found mention of a help ticket? but its so hard to find it on ea. help anyone has idea were exactly is ea. ticket to do a case?

also i have like emails i had in 2023 when i first did account woud that help in case?

advice

ea help

EA_Darko
7 months ago
If your account was hacked 40420045 then the best thing to do is follow the steps here: https://help.ea.com/en/articles/ea-account/secure-hacked-account/

We cannot help with any account issues here on the forums.

Darko

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EA_Darko
Community Manager
7 months ago
If your account was hacked 40420045 then the best thing to do is follow the steps here: https://help.ea.com/en/articles/ea-account/secure-hacked-account/

We cannot help with any account issues here on the forums.

Darko
40420045
Rising Newcomer
7 months ago
i got hacked and i trying to do a case but i legit cant find in ea help were to start a case. i tried following suggested steps but doesn't apply to me Bec my email was changed by Hecker and cant recover account. question is, how to navigate to start a case.
EA_Lanna
Community Manager
7 months ago
Hi 40420045,

I'm so sorry to hear this and to hear you're having trouble reaching our support team. The EA Help site recently underwent a revamp, so things may be a bit different depending on what steps you followed.

Our support team can help you update the email address on the EA account, once you've passed the account ownership verification stage with them. They'll do their best from there to assist you with recovering access to the account and resecuring it.

Please get in contact with our support team, and have the following information ready:

The email address you used to make your EA Account.

Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.

Any invoice numbers from games you’ve bought from our store or product codes for your games.

If you’re trying to get back into a mobile game, have your mobile game’s ID ready.

- EA_Lanna

(Edit: Merged your post into an existing thread on this. Let's keep this to one thread so as not to flood the boards with the same discussion. You can update this thread to continue the conversation. Thanks. 🙂)
EA_Lanna
Community Manager
6 months ago
Hi 40420045,

It's been quiet here lately. We hope that means you were able to contact our support team for more assistance.

We're going to wrap up this discussion for now, but if there's anything else you'd like to share or ask, don't hesitate to start a new thread or jump into an active one. We'll do our best to help with recommendations.

Thanks and happy gaming o/

- EA_Lanna