Forum Discussion

ViviPlaySims's avatar
ViviPlaySims
New Traveler
10 days ago

Account email update (EA help not helpful)

Hi, I'm here for 2 matters: 1). first time speaking to EA advisor and met a rude staff. tried to report to EA but no one cares....[image: bad service] 2). tried to contact EA again as I can't chang...
account info
ea help
feedback
ViviPlaySims's avatar
ViviPlaySims
New Traveler
6 days ago

Hi thanks for the reply, finally! i attached the screenshot, no comment section at all....

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
6 days ago

If you don't see any further options after clicking on Resume Case, you can try creating a new case and quoting the previous case for reference. I know this is not the ideal scenario, but I will make sure to pass the feedback forward to the EA Help team regarding the contact options on the website. If you have any further questions, please let us know.

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