Forum Discussion

viviplaysims's avatar
viviplaysims
New Traveler
23 days ago

Account email update (EA help not helpful)

Hi, I'm here for 2 matters: 1). first time speaking to EA advisor and met a rude staff. tried to report to EA but no one cares....[image: bad service] 2). tried to contact EA again as I can't chang...
account info
ea help
feedback
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
16 days ago

Hi viviplaysims​, I'm reaching out to see if you managed to talk to someone at EA Help. Were you able to start a chat and get this solved? 

viviplaysims's avatar
viviplaysims
New Traveler
15 days ago

Hey thanks for following up, much appreciated. I'll open a new case and see how it goes. BTW, the Help page for email update isn't very friendly to be honest: there's auto link to the profile page but that's not solving the issue as the profile page email section won't let me update. So I guess my impression of EA HELP is very low....not to mention that EA staff called me 'rude'.....

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 days ago

    I'm sorry to hear about your experience. I will make sure to pass the feedback on to the team.

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