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Soon2110's avatar
Soon2110
Newcomer
8 hours ago

Account Hacked and Banned – No Response to My Appeal

Hello everyone,

My EA account was hacked, and shortly afterward, it was permanently banned.

I submitted an appeal on October 15, but it's been almost 27 days and I still haven't received any response. My appeal status is still showing as "New".

Is anyone else experiencing similar delays with EA appeals? How long does it usually take to receive a response?

I would really appreciate any advice or help.

Thank you.

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ea help
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1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hey Soon2110​,

     It looks like you may have already done so just based on the attached screenshots, but please open another case if you've not heard back in more than a week. It definitely shouldn't be taking this long to just get a response.

    If you haven't already, I'd suggest making a new case rather than resuming the old one, but getting in touch with support so they can get an update on that situation will be the best bet from here.

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