Account Hacked and Banned at the same time
Dear EA Support Team,
I am writing to request urgent assistance regarding my EA account.
My account has been banned, and all of my appeals have recently been rejected. However, I strongly believe that my account may have been compromised because the email address associated with my EA account appears to have been changed without my authorization.
Additionally, I am unable to receive verification codes on my registered phone number. Whenever I attempt to receive a code, I consistently receive an error message, which prevents me from verifying my identity and recovering access to my account.
My account details are as follows:
- Original Registered Email: [edit: email address removed]
- EA ID: AkBC11
- Region: India
I have been a loyal EA customer for many years and have invested significant time and money into your games. I have played Battlefield V, FIFA 22, FC 25, and I recently purchased FC 26 as well. Losing access to my account has been extremely frustrating, especially since I believe the account may have been compromised. I have also attaching proofs of receipts from my steam purchases of EA games.
I respectfully request that your team thoroughly review my case, investigate the unauthorized email change, and assist me in recovering my account. I am willing to provide any additional information or proof of ownership required.
Please help me resolve this issue as soon as possible. I would greatly appreciate a manual review of my account and appeal.
Thank you for your time and assistance.
Kind regards,
Advait [Edit - CM]
Original Registered Email: [edit: email address removed]
EA ID: AkBC11
Region: India
[Personal info removed - CM]
