Account hacked and email changed

Hey ZhouMatLanYeh​,

Sorry to hear someone else had gotten into your account. Just as a heads up, I've edited your post to remove several pieces of personal or account information - please don't post that here as these forums are publicly visible to everyone. 

If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control. After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

Once you've gone through the steps linked above, you can use the Contact us option at the bottom of the page or here to get in touch with the support team so they can help with the account recovery.

I do see you mentioned a message stating the issue was not supported, which options were you selecting there? Using Compromised EA Account, Login issues, or Update EA Account are all relevant here and using any of these should let you start a case. If you're running into trouble with that portion, it may help to try opening a new incognito/private window and going through the guest option, rather than logging in with a different account.