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Littleghost2234's avatar
Littleghost2234
Rising Newcomer
8 months ago
Solved

Account help please

I'm trying to log into my EA account on a new laptop. I don't remember my old password. I know my email registered to my account is correct, but the phone number isn't. It's my old phone number so I ...
advice
ea help
login issue
  • EA_Mako's avatar
    EA_Mako
    8 months ago

    Hey Littleghost2234​, 

    If you're not receiving any of those verification emails, it may help to add a filter to specifically allow emails from @e.ea.com and @ea.com domains. If you're still not seeing those show up, it would be best to reach out to our support team directly so they can help update those account details.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look. 

Littleghost2234's avatar
Littleghost2234
Rising Newcomer
8 months ago

How do I add filters to allow the emails? I'm sorry I'm really not good at this stuff lol.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Littleghost2234​ 
    That would depend on your particular email provider, so I would check their support page for steps if you're unsure.

    Otherwise, it would be best to just contact our support team so they can make sure the email you're using is correct and update any other account information that may need to be changed so you can get back in.

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