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rdvan1403's avatar
rdvan1403
Newcomer
5 months ago
Solved

account mail change stolen.

My account was stolen, please help me recover it. We found a suspect who stole my account from Russia, but my account is korucuk1403.

Suspicious mail was found. co*****@xylosmamail.ru.

 

Your accounts can’t be linked because your Epic Games account korucuk1403 already linked to your EA Account for co*****@xylosmamail.ru. An EA Account can only be linked to one Epic Games account in its lifetime.

 

Look, you saw what it said because it was my account but the account was stolen there.

account info

4 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi rdvan1403​,

    So sorry to hear about your account! While we aren't able to help with compromised accounts on the forums, our live support team may be able to help you recover access and re-secure your EA account.

    These links will share more information

     

    - EA_Lanna

  • elkepuco11's avatar
    elkepuco11
    Seasoned Adventurer
    5 months ago

    please, what should I do? my email was stolen and changed..my email was [edit: email address removed] and now it's changed to Russian. I've been in EA since 2015 and I have all the fifi purchased..please help..my nickname is elkepuco11 and I also have my phone number added.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi elkepuco11​, 

    I wish we could help you, but we're limited in what we can do through the forums. Please follow the advice I shared in my earlier post. It's pinned to the top of the thread. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi rdvan1403​, 

    As we've not heard back from you in a while, we hope that means you were able to recover the account or connect with our support team. We'll close out this thread here. 

    Thanks for your post, and Happy Gaming o/

    - EA_Lanna

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