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93b89entyxh4's avatar
93b89entyxh4
Seasoned Novice
1 month ago

EA needs better customer support

It's been over a month and I have filed multiple appeals, I still haven't heard a single word from EA Support.  I paid $70 for the new Battlefield 6 on Xbox and found out my account had been disabled when I tried to play the game.  My account tells me I have no violations.  Now there is nothing to do but file appeal after appeal and wait to MAYBE get an email.  I either want to be able to play the game with my account or I want my $70 back.  

It is an absolute disgrace that there is no actual customer support that one can get decently quick help with/through.  

Is there a way I can delete my old EA account and create a new one so I can at least play the game I spent $70 on?  I feel like that may be the only option since getting help from "customer support" apparently isn't going to happen.

advice
ea help

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey 93b89entyxh4​ would it be possible to share the message that you see onscreen when unable to play?

    The more info we have about it the better we can help.

    Darko

  • 93b89entyxh4's avatar
    93b89entyxh4
    Seasoned Novice
    1 month ago

    Shared this in the original thread over a month ago.  Your advice was to submit an appeal, that has gotten me nowhere.  Starting to believe no one actually looks at the appeals as I have 3 submitted and not a single word in response from EA.

    If my account is banned and I can't play their game, why would they let me waste my money on it?  I bought it from the Xbox store through the very account they say is banned.

  • 93b89entyxh4's avatar
    93b89entyxh4
    Seasoned Novice
    24 days ago

    So it's been another 3 weeks.  Is there NO OTHER WAY I can get some mother loving help?!  I want my money back or I wanna play the game.  How can they ban my account for no reason and then not have a way for me to get help?! This is RIDICULOUS! 

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