EA needs better customer support

It's been over a month and I have filed multiple appeals, I still haven't heard a single word from EA Support.  I paid $70 for the new Battlefield 6 on Xbox and found out my account had been disabled when I tried to play the game.  My account tells me I have no violations.  Now there is nothing to do but file appeal after appeal and wait to MAYBE get an email.  I either want to be able to play the game with my account or I want my $70 back.  

It is an absolute disgrace that there is no actual customer support that one can get decently quick help with/through.  

Is there a way I can delete my old EA account and create a new one so I can at least play the game I spent $70 on?  I feel like that may be the only option since getting help from "customer support" apparently isn't going to happen.