Account merge situation, lies from customer support chat
So I wanted to merge my accounts after reading an article on the EA HELP website. After carefully reading through the article, I have found that my account is ELIGIBLE for the merging process, so I have started to contact the customer support via chat.
I have asked the guy in chat multiple times, if this process is doable in my case, he assured me many times that it's doable. He asked for my email address and for other account informations. I have provided him the requested details.
The whole conversation took exactly 1 hour, and then he tells me that the account merge is not available due to a previous purchase. He said he can't disclose the exact purchase. I wasted 1 hour on this chat, getting lied to, for nothing.
Please review my case or my chat history with that guy, or review your own policy, because what happened to me was: I was receiving false information, you spread fake details to me, your customer support agent broke your own policy.
This is the article that I was writing about: https://help.ea.com/en/articles/ea-account/multiple-ea-accounts/
This is honestly ridiculous, and it breaks trust to this company as a whole.
Sorry to hear that you are not happy Camperfield_6.
It can happen that our team believes a merger is possible till they do a deep dive into an account, it can happen that some purchase you have made in the past make a merger ineligible.
If this is the case then I know it is not an ideal situation but it would be outside of our teams ability to merge acccounts.
Will pass the feedback on around this.
Darko
