Account Verification
Hi all, as title says I’m trying to verify my EA Account, the email and phone number I associate with the account don’t exist no more. I’ve been told the only way to then recover it is a recognised d...
Forum Discussion
But I don’t have the recognised device anymore and the recognised device hasn’t updated to my Series X so does this mean I can’t get the Account back ever then?
EA_mplsnow
Community Manager
Community Managerfifabrownlee No, not necessarily! There are other ways to verify account ownership besides the recognized device that an advisor will work with you through.
Though as mentioned, we can't resolve this here on the forums since it involves discussing account details. So please do connect with live support and have them guide you through the verification process and update any obsolete account information.
Okay I will try an Advisor and get back to you!
So just off with the Advisor the only way for me to verify is the recognised device as I’ve no access to the email or phone number and I need a verification code to make changes which I can’t get
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