What purpose does the forum or any "support" entity of EA even serve? In the information age, you cant get prompt responses on game-specific forums here, and of all the threads I have read in this area, the community managers basically say "there is nothing we can do." Why even run the things if you are either hamstrung into being unable to do anything, or are fundamentally unwilling to provide any help?
Community ManagerI think you are confusing a support site with a community site GorgutzWaaagh.
Direct 121 support is provided by our live support
On the forums we are community driven, it's about creating a space where players can help players and there's also a number of us CMs here to help where and when we can.
We cannot get to every post but we try to get to as many as possible and support where we can.
Darko
Well the support site links directly to this forum, so I fail to see the distinction. The support site is exclusively an AI that directs you away from the support site. If its EA's prerogative to delegate support back to community managers, id encourage you all to just quit so that at least the entire structure collapses.
Community ManagerThe support site is full of help articles GorgutzWaaagh and you can speak with our live support team there who are not AI.
If you need help with an issue then we are happy to help but you need to share information with us.
Darko
Sorry, my frustration led me to not be specific. Im stuck being unable to launch dead space 3 specifically. Every support function I try to use regarding that game specifically seems to lead back to the forum where I've not received any response for my question; thus leading to me posting here in further frustration.
Community Manager
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