I finally managed to solve the problem of not being able to send an appeal via chat with support!
In my case, I had to log out of my account and then select the option: "Continue as a guest" on the page: https://help.ea.com/en/customer-care/. This will allow you to fill in your name and email in the form.
The request will then be successfully submitted and automatically linked to your account.
Thanks for the human support and especially to a person named Alpesh - kudos to them!
edit1: and in 30 minutes an automatic response about decline of appeal was send to my email...
edit2: only after second appeal, the issue is taken in hands by real human to investigate, wish me luck guys
I did what you wrote and also waiting for the response. Thx brother.
Did you receive a confirmation email about your case yet? The website says "A confirmation email sent to...", but i did not get a mail.
got this reply and I'm gonna leave this piece of shii game. I think those people are just saying full investigation with no full investigation nor don't know the meaning of full investigation.
Anyways, I'm leaving.
At first appeal i got this email aswell. If you believe you have been wrongly marked as cheater, fight for your rights and send another appeal. You cant give up that easily. Their auto-ban system clearly have an error and we need to persuade them to correct and fix it.
