At first appeal i got this email aswell. If you believe you have been wrongly marked as cheater, fight for your rights and send another appeal. You cant give up that easily. Their auto-ban system clearly have an error and we need to persuade them to correct and fix it.
The thing that i'm worried about is, that as long as this issue isn't forwarded to the Anti-Cheat Devs and only solved by the Service-Support Teams (if thats gonna be the case somehow...), we will get stuck in this Loop over and over again. False-positive bans will continue to happen to the same ppl as long as they dont fix the "Detection-Algorithm". Or am i missing something here?
Yes, those are exactly my concerns. That's why in all the messages I send to support I mainly refer to the fact that there is a bug somewhere in the system. The fact that I'm trying to get unbanned is "second only". Exactly as you write - if they unban us all with one button now, we will most likely get it again tomorrow. But I believe that the developers are not stupid and are aware of this fact. First they will find the bug, then we will be given the opportunity to return to the game. That's also why I don't bother creating other accounts or buying the game again - it makes no sense if the system sees a problem somewhere in our PCs.
I feel like we got hit with some random glitch. Like I've said, i bought an EA Pro sub on Saturday just to play while this gets resolved & so far no issue. I know their anticheat looks for certain Logitech GHUB drivers & razer synapse drivers. Maybe that's all of our linking factor. I use a G910 light speed mouse.
Well i do use Logitech software as well:
Logitech G HUB for my mouse "G102 LIGHTSYNC"
and
Logitech Gaming Software for my old keyboard "Logitech G19" (yes pretty old)
Anyway, I played the beta for a whole weekend straight and didn't have any problems with anti-cheat before.
