banned

I got an error message from apex saying my profile didn't meet the age requirement. I went on EA to check, and I noticed I was signed in on an email I have no recollection of creating. I went to change it, and I have 2 factor authentication and found out I cannot change anything, so I went digging and also found out that I was banned on my primary email back in 2023. It says I did something along the lines of cheating or exploiting. I don't recall getting banned and would like to get unbanned so I can use the email for my primary account I would also like to get my email changed to my primary email.