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AuRuS_RL's avatar
AuRuS_RL
New Novice
20 days ago

Can’t chamge my email

  I've been talking to tech support for a month and a half now, but they can't help me in any way, they refer to some kind of security system and can't help in any way. I haven't changed my email a...
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AuRuS_RL's avatar
AuRuS_RL
New Novice
10 days ago

In fact, it doesn't help me at all, I tried to change the data from different devices and wait for 24 hours, but the problem still doesn't change, and tech support says the same thing.

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 days ago

Hi AuRuS_RL​,

M1mimiAsuna wrote:

I tried to change the data from different devices and wait for 24 hours, but the problem still doesn't change, and tech support says the same thing

Hmm, ok. 24 hours usually does the trick if it is the security system being triggered.

Let's see...

  • Is it asking you to verify the update with a security code? Are you able to get the code and pop it in to process the email update change?
  • Do you have access to the email address currently registered to the EA account? 

 

- EA_Lanna

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