Forum Discussion

M1mimiAsuna's avatar
M1mimiAsuna
Rising Newcomer
7 days ago

Can’t chamge my email

 

I've been talking to tech support for a month and a half now, but they can't help me in any way, they refer to some kind of security system and can't help in any way.

I haven't changed my email at all lately, I don't know why there might be such an error or how to fix it.

2 Replies

  • M1mimiAsuna's avatar
    M1mimiAsuna
    Rising Newcomer
    1 hour ago

    In fact, it doesn't help me at all, I tried to change the data from different devices and wait for 24 hours, but the problem still doesn't change, and tech support says the same thing.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hi M1mimiAsuna​,

    Thanks for popping up that screenshot. 

    M1mimiAsuna wrote:

    they refer to some kind of security system

    The security system, eh? Hmmm, it may be that the error message is popping up due to the system being triggered. 🤔

    If it is the security system accidentally triggering, usually 24 hours helps calm things down. So, for example, if your last attempt was at, say, 10 a.m. today, try waiting until 10 a.m. tomorrow, clearing your browser cache, and then taking a peek to see if your request was processed before trying it again.  

    - EA_Lanna