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savagetrigga's avatar
savagetrigga
Seasoned Newcomer
1 day ago

Can no longer contact EA Help

I'll keep this short- I was just talking to a rep about solving some technical issues. They directed me to a chart that they said indicated I could only run the game at 60fps and 1080p. I had checked...
advice
ea help
technical issues
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
1 day ago

Hi there, I’m really sorry to hear about the experience you’ve had. 

While we can’t make account-level changes from the forums, we’d still be happy to see if we can help you with the original technical issue here.

Could you let us know a few more details?

  • Which game are you referring to?
  • What issue were you originally experiencing that led you to contact EA Help?
  • What performance are you currently getting in-game, and what FPS/resolution are you trying to achieve?
  • Have you already tried any troubleshooting steps? If so, please let us know what you’ve tried so we don’t ask you to repeat anything unnecessarily.

Regarding the EA Help page showing that your case is already open in another window and the contact option being unavailable, if you can share a screenshot of what you’re seeing (with any personal or account information removed), that may also help us better understand what’s happening.

  • savagetrigga's avatar
    savagetrigga
    Seasoned Newcomer
    14 hours ago

    -I am referring to EA FC 26. 
    -I have been experiencing issues where one day the game will play like a dream then the for 2-3 days the game will be unplayable. There are times when I start a game and can never move a player, then there are others where entire sequences of input will be ignored. Then there are issues where the AI is completely unresponsive and a 98 rated player can't make a pass, shield the ball or change direction.
    -The performance varies. I am running a 4070ti, 2560x1440 180Hz monitor w/ a ryzen 5  7600x on 1GB fiber. When the game is running well ~ 120fps 15ms response. When it isn't running well there are massive frame drops and closer to 60ms. I used to run (and still own) a PS5 and was experiencing similar issues. The rep said with my setup I should get 60fps @ 1080 while referring to a chart with reqs much lower than mine.
    -As stated above I used to use PS5 and switched to PC to see if that helped. I have forwarded ports, updated drivers, upgraded ISP, hardwired both (console & PC) and even moved physical locations 2x. I have cleared cache, uninstalled/reinstalled, lowered graphic setting, tried fps locking both the GPU and game but yet... the issues persist. 

    I do not have one of the case open in another window but here is one of the greyed out "Contact an advisor" option.

     

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