Solved
Cannot submit a support ticket/AI bot stuck in a loop
I tried looking at what was offered by EA_Lanna here: How to start a live chat conversation with EA? | EA Forums - 12316916 That leads me to a an AI chatbot that is stuck in a loop. I submitted ...
For those interested this will get you started (found this after three hours of digging)
https://help.ea.com/en/customer-care/
