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xiaodabao2's avatar
xiaodabao2
Rising Newcomer
2 months ago

Can't get a verification code on my old account

I need help and I can't get a verification code on my old account.Old account:[edit: email address removed]

4 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi xiaodabao2​

    I've popped your posts into their own thread so we can focus on you. 🙂

    I'm sorry to hear you're having issues receiving your verification codes. Can I double-check if the main problem is that the codes are being sent through to an older email that you don't have access to anymore? 

    The forums also can't send my old account.

    Yes, the forums block email addresses to help protect your information. However, forum posts are visible to everyone. It's best to protect your information and others by not sharing it publicly online. Keep it secret, keep it safe.

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi xiaodabao2​

    It's been a while since we heard from you. Were you able to resolve the issue with the verification codes?

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi xiaodabao2​ 

    It's been quiet here lately. I'm taking that as a good sign that you've been able to get your verification codes through again! 😄🤞 

    I'll wrap up this thread here, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one, and we'll do our best to help with recommendations.

    Thanks and Happy Gaming o/

    EA_Lanna

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