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anzrn's avatar
anzrn
Newcomer
8 hours ago
Solved

Cant Login to Account - Know Username but not email address

I created an account for my kid on PS5 and want to link his APEX game to his Nintendo Switch 2. I know his EA username, but I cannot login to his EA account with just his username. I use the email address that I believe works but it says the email address is not recognized. If I do a forget my password, I can use his Username to change the password and get an email with a verification code to My adult EA Games email address. This is not changing the password to MY ADULTA EA account as I can still log in with the old password, but I dont understand how to log in to his account. Ultimately what I am trying to do is link his EA account to his Nintendo Switch 2, so he can play APEX on his account with all his skins. 

  • anzrn​ 

    We cannot help with this directly here on EA Forums. Please make contact with an EA Help Advisor for assistance with your account.

    EA Help

    Thank you.

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    anzrn​ 

    We cannot help with this directly here on EA Forums. Please make contact with an EA Help Advisor for assistance with your account.

    EA Help

    Thank you.