Can't Unlink Unauthorized EA Account from Steam — Locked Out of Games I Paid For
Hello EA community and support,
I’m posting here because after more than a week of trying to fix this issue through EA Support, I still haven’t received a real answer, solution, or even consistent help.
Some time ago, my Steam account was hacked, and during that period someone linked it to an unauthorized EA account ending in @live.ie. That account is not mine, and I have no way to access or unlink it.
Important detail: at the time of the hack, I wasn’t even using a PC — I was playing exclusively on PlayStation 5. Someone else used my Steam account and linked their EA account to it without my knowledge.
As a result, I am now completely locked out of every EA game I’ve purchased on Steam. All of them try to connect to the wrong EA account. I'm trying to link my Steam profile to my real EA account — the one I’ve used before via Xbox PC Game Pass and where I have actual game progress — but your system blocks me from doing that unless I unlink the account I don’t own.
Here is my Steam profile:🔗 https://steamcommunity.com/id/notreald1zzy/
I am the original and only owner of this Steam account and can provide any proof of ownership required. One agent told me to change my Steam display name, which I did. Another told me to wait a few hours and said the case would stay open — but no one ever followed up. I’ve been through multiple agents, repeated myself countless times, uploaded screenshots, followed all instructions — and nothing has changed.
Even worse, I can no longer use the “Chat with us” feature on my main EA account. It simply disappeared. I had to contact support from a second account. And now, even when I try to "Resume Case", the page just refreshes and nothing opens — no chat, no progress. I’ve lost connection with agents multiple times just by accidentally refreshing or closing the page. That’s how fragile and broken the system is.
To top it all off, EA’s websites no longer work for me unless I use a VPN, proxy, or switch to mobile internet. It’s absurd — I’m locked out not only from my games, but from support itself.
I’ve attached screenshots showing the linking error and my Steam info, and a full transcript of the chats with support agents (see: transcript.txt).
Now let me be blunt — I paid real money for these games. I worked for that money. I didn’t pirate anything. I bought your games legally, and now I’m being punished for it.
I’m locked out of content I rightfully own, stuck in broken systems, ignored by support, and left with zero options.
Meanwhile, pirates? They download, install, and play. No logins. No linked account errors. No waiting. If this is how EA treats paying customers, you're actively encouraging piracy — because at least that way, people can actually play the game they want.
Right now, I can’t. I’d really appreciate if a community manager or someone from EA could escalate this or actually take responsibility. Please help me unlink the unauthorized EA account from my Steam, so I can use my own account and play the games I legally own.
Thanks.
