Case #255733564: still "Wait studio" - new details from my account data
Update: 12 days of waiting, a template rejection, and now a bot closes my appeals in seconds
(Earlier cases: #255409098 and #255733564.)
I've played this series since FIFA 18. This year I put about US$1,600 into FC 27 in the first two weeks. Today I'm locked out of all of it, and nobody at EA will tell me why.
Here is what happened:
- My account was banned on September 28. I appealed, and the next day EA lifted the ban. Their e-mail said they had done a full investigation and "found your concerns valid and justified." I thought it was settled.
- Two days later the account was banned again. Six minutes after that ban, EA itself refunded my last two orders. I never asked for those refunds and never filed a dispute with my bank. EA's own data export lists them as REFUND transactions.
- I appealed and waited 12 days, checking my inbox every hour. On October 12 the answer came, and it was a template: "your account was actioned correctly." No term, no conduct, no evidence.
- I then put together an 8-page evidence file (screenshots attached below) and submitted it again. And again. Eight times in total. Every single time the system rejected it within seconds. Nobody is reading it.
- Live chat told me, politely, that they cannot see or influence anything the ToS team does. I honestly don't know what to do at this point.
I'll be straight about what I think triggered this. I live in mainland China, my account is registered in Hong Kong, and most of my FC Points orders were placed in the Japan store. Every single order was paid in full with my own card. No chargebacks, no coin trading, no cheating. If buying from that store was the problem, I can't find it in the User Agreement or the Terms of Sale, and EA accepted all 21 orders. One sentence of warning when the first ban was lifted, and I would have stopped.
My data export says the first ban was ACCOUNT_MISUSE and the second is ECONOMIC_ADVANTAGE. That is the only "explanation" I have ever received, and I had to file a data request to get it.
What I want is simple. Either I get my account back, and I'm happy to pay again for the two orders EA refunded. Or, if the ban really is final, the remaining 19 orders (about US$1,450) get refunded too. I just don't know how to ask for either one anymore.
EA_Leeuw EA_Lanna I have read the EA Account Help guide and followed every step in it, but I am now stuck. I sincerely ask you and the other community managers for your advice and help. I know you can't lift the ban yourselves, but any guidance on where to go from here would mean a lot to me. Three things in particular:
1. Is there a limit on appeals for one ban? How do I reach an actual person once the system rejects everything automatically?
2. What does ECONOMIC_ADVANTAGE mean? Where is it defined?
3. If the ban stays, what is the correct way to request a refund for the remaining 19 orders?
If I broke a rule, tell me which one and I'll accept the consequence. But a permanent ban with no reason given doesn't feel like a fair way to treat someone who has supported this series for years.
Has anyone else been through this and found a way out?
